Frequently Asked Questions: IC North Pole Express
Information and Ticketing Website: www.icsnorthpoleexpress.com
Train Ride Times: 11:35, 1:15, 3:15, 5:30, and 7:30
May I bring my child under one year of age on the ride? Children under the age of one year are not required to have a ticket. They are required to sit on a parents lap.
May I bring a car seat or stroller? Car Seats and Strollers are not allowed on the train. Aisles, entries and exits on the train cars must remain clear.
How do I purchase tickets? All tickets are sold online by credit card only. Review all your information for accuracy before you “buy”. NO CASH SALES & NO REFUNDS, NO EXCEPTIONS.
How do I receive confirmation of purchase and get my tickets? Ticket purchase confirmation which contains ticketing information will be sent to the email provided at the time of ticket purchase. The email that you use to purchase the tickets will be the email that is used to communicate with you regarding your current purchase. In many cases, these emails may land in Junk/Spam folders, so please be sure to check there. If you still have no receipt of an email confirming your purchase, please email firstname.lastname@example.org with your name, email, number of tickets purchased and for what ride time and we will check on them and get back to you.
Do I print my tickets? Yes, a printer will be needed; buyer prints tickets and may also print directions if needed.
Are seats reserved? Seats are not reserved.
When should we arrive? Riders should check-in 30-45 minutes prior to their ride time on the day of the event. Your ticket bar code will be scanned and each rider will receive a bracelet necessary to board the train.
We are meeting other families for the ride, and we would like to sit together. How do we arrange this? We cannot make seating arrangements for large parties. However, a large group may meet at the Polar Village and line up/board the train together or agree to meet on particular train car. Each train car is clearly marked with a number 1 through 7.
Is there a fee for parking? The cost of Parking in the MBTA lots is included in your ticket price. (New as of 2015)
How long is the trip to the North Pole? The train ride takes approximately 70 minutes. Riders should be at the Newburyport Commuter Rail Station at least 30 minutes prior for check-in and to enjoy the Polar Village.
Are refreshments available? As part of the ride, each rider is offered hot cocoa and a cookie.
Are you a peanut/dairy free environment? No. If someone in your party has an allergy, we suggest you bring your own beverage & snack so they can take part in the refreshments.
Will other refreshments be available for purchase? Yes, the Polar Village offers beverages and snacks, as well as souvenirs.
What is the Polar Village? The Polar Village is an extension of the North Pole Express Train ride. It houses Mrs. Claus and other characters for photo opportunities, as well as snacks and merchandise for purchase.
Will we see Santa Claus? Yes! Santa and his elves board the train in the North Pole and walk through and visit with the children on each car.
I can’t find my tickets, what do I do? Ticket purchase confirmation which contains ticketing information will be sent to the email address provided at the time of ticket purchase. The email that you use to purchase the will be the email that is used to communicate with you regarding your current purchase. In many cases, these emails may land in Junk/Spam folders, so please be sure to check there. If you still have not received an email confirming your purchase, please email email@example.com with your name, email address, number of tickets purchased and for what ride time, and we will check on them and get back to you.
We purchased tickets that we cannot use, now what? The www.icsnorthpoleexpress.com website provides a Ticket Resale section. Buyers may post the availability of tickets and interested riders may respond with their interest to buy tickets through this blog. We ask that tickets be sold not for profit. This blog is managed by the North Pole Express Staff. Please be aware of the following regarding ticket resale:
Ticket holders: Your entire ticket order has been assigned one unique bar code. This bar code will be scanned at event check- in and you will be given the corresponding number of wristbands required to board the train. If you choose to resell all of your tickets, you may print your ticket receipt with the bar code and give this to the person purchasing your tickets. If you would like to sell some but not all of your tickets, you will need to check-in on event day, pick up your wristbands, and make arrangements to exchange the wristbands with the purchaser of your tickets. – See more at: http://www.icsnorthpoleexpress.com/ticket-resale
What if there is inclement weather? Come prepared, the North Pole Express Train will take place sun, rain or snow! Arrive prepared!
Does the North Pole Express have a lost and found? Yes, it is located in the Polar Village the day of the event only. Otherwise, send an email to firstname.lastname@example.org with your contact & “lost” information.
How will I know when tickets go on sale next year? We offer an Event Notification that you may subscribe to on our www.icsnorthpoleexpress.com website. You will receive pre-notification of the event and will remain subscribed until you unsubscribe from the Event Notification list.
Still have questions? Send an email to ICSNPE@gmail.com.
A reply should be received within 24 – 48 hours.